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RickFox

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  1. RickFox

    Does support ever answer?

    Hi Bryce, I got the email you just sent, but not the previous one. My apologies then for accusing you of being rude; stuff happens. Disabling Legacy USB Support was the first thing I thought of, but the BIOS on this HP PC does not have that option. First time I’ve encountered that but it makes sense because it doesn't have legacy ports. I am on the latest firmware; the driver detected and did the updates when I installed it. Note that I did save my settings to the mouse flash straight away when I first got it (it’s a useful/essential feature to me), so that might have triggered the no-boot issue. Clearing the mouse did work. For a while… I cleared the settings and loaded defaults. The PC rebooted several times without issue. Then I reloaded my saved profiles (just into the driver, not onto the mouse flash) and the PC still booted normally. However, after connecting the mouse to another PC and then back here again, I was back to my main PC not POSTing. I did not save anything to the mouse Flash at any time but the other PC did have the driver on it with some extra profiles. Clearing the mouse settings again did not work at first, the PC still would not POST. I unplugged the mouse and waited, allowing the capacitors to drain, then reattached it (with Windows loaded) and cleared settings again. That did the trick and my PC then booted with the mouse attached. By the way, I’ve developed a few small embedded systems and controllers in my time, both the hardware and firmware on MCUs and FPGAs. I know the pains of troubleshooting things like this with the many variables in PCs. Good luck As to sending the mouse back, no way! If it were any other mouse I probably already would have, but this mouse is worth persevering with. It's simply fantastic what I can do with it. It reminds me of the feeling of freedom and control I got with my first 6-axis controller for 3D CAD. Keep up the good work
  2. I don't like getting 'stroppy' and I'm sorry to feel that I have to do so, but I've waited ten days now for support to reply to my emails about my two most pressing issues. There is a limited time for me to return this mouse for a refund and it's almost up. Is anybody there??? My posts here about the issues haven't been answered by support either. I've paid a lot of money for a mouse with software that cannot even recognise my UK standard keyboard layout properly. That's rather poor, to say the least, for something so trivial these days. I also have to unplug the mouse so that my most often used PC can even start to POST. Maybe I'm missing something or doing something wrong, but I don't think so (I've worked in IT for decades) and without any help from tech support I'll never know. It makes me wonder about what other issues might crop up, and what support there will be if so. Not even acknowledging receipt of support emails after this length of time is rude and unprofessional. I do not treat my customers like that, even when they are wrong. I really want to love this mouse. Everything about it, on the face of it, is inspired and absolutely wonderful. But if it can't even work properly on a UK system then it's not fit for purpose.
  3. I've made a few posts now with issues I'm having with the Z. I want to restore the balance because despite those, I think this mouse is a brilliant design. The layout of the buttons under the two main fingers is fantastic. It's just how I hoped it would be. Playing Witcher 3 with everything important mapped to a mouse action, while still being able to grip and move the mouse normally, is terrific! That's all I've really tried so far. The mouse is worth the money just for that, never mind all the gyroscopic stuff. I know it'll have a similar impact in my workflows in Blender, Photoshop, various EDA software and many other things I use here. The biggest difficulty is working out what is best mapped to what, then learning it. It's taking some getting used to gripping it... I still feel like I should cut off either the fin on the right side, or the end of my ring finger. But that's personal and I'll probably get used to it. It's worth the effort for all these buttons. Hopefully some of my issues can be addressed (mostly the auto profile swapping and the UK keyboard problem), and the mouse will get even better.
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