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Bryce

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Everything posted by Bryce

  1. @ifixit Sorry for the slow response. I'm glad to hear you found a solution that works for you, and are enjoying exploring the possibilities of the Z. Regarding your queries on binding a profile, and auto profile switching. You may have discovered that you can bind profiles to any input on the Z under the "Set Profile / Reset Angles" output category. But if not, you can see examples of this in the "Global Defaults" profiles config mode (Tilt Right 25° + edge buttons) Auto profile switching on application launch is often requested, and is a planned feature for the Swiftpoint Driver. Though there are a few other changes which will likely come first.
  2. Hi @ifixit, Are you trying to create a push to talk toggle key? i.e. press it once to activate, then again to deactivate? If so please refer to the thread below, as for now a workaround is required to keep a keypress active while you are not pressing any physical mouse buttons. https://community.swiftpoint.com/topic/10-enabling-toggle-outputs/ Or if I've misunderstood, could you please attach a screenshot of this mapping, or your exported profile so I can see if anything else could be causing this?
  3. Hi @dukevin, If joystick buttons are working then the axes definitely should also be recognized. That is provided of course the profile you are using has the joystick axes, or slider bound to one if the Z's inputs (example below). You should be able to quickly test it is working correctly using the default Gaming Analog profile, which has the main joystick X and Y axes set to the Z's tilt inputs.
  4. @nnyljh The GT will enter a low power state if left idle for a time. Exactly how long this takes depends on which method you are using to connect to the GT. It will go to sleep quicker when using the USB receiver, as it is able to wake and re-connect so quickly it is barely noticeable. Over Bluetooth the GT will remain awake for longer to avoid the longer wake-up time, but still enters the same low power state. For the best battery performance we would still recommend switching the GT off when not in use for longer duration's, but this is not required.
  5. When you say all the buttons are working in Elite, do you just mean the mouse buttons with keyboard or mouse outputs? Or are joystick buttons 1-32 working as well? Also can you just confirm that your Z's joystick outputs are registering on the Windows controller properties screen that you provided a screenshot of? And if so, that you have tried to map these outputs to controls within Elites settings?
  6. Hi @Prophecy_Designs As you know unfortunately I don't have a solution for this yet. But I'll outline the problem below in-case someone with better knowledge of Photoshop than I has any ideas for a workaround. The problem is that the shortcut keys used to adjust brush size in Photoshop are disabled while left click is held down. So you can't increase or decrease brush size with keyboard shortcuts as you draw. The only way of configuring around this limitation that I've found is to have the Z release mouse one, press '[' or ']', then press mouse one again, each time you change deep click levels. However doing this results in gaps in any lines you are drawing whenever the brush size changes. So long term I think the only solution will be deeper integration with Photoshop, to allow the Z to behave more like a drawing tablet and bypass the limitations on keyboard shortcuts. I can't say for sure when or if we will be able to do this. But this is something we will be looking into.
  7. @dukevin As Elite has DirectInput support the Zs controller inputs should be recognized and bindable in its settings. However it may be having trouble due to other DirectInput devices being connected at the same time. If you try disconnecting these are your Zs outputs recognized in Elite? Regarding your second point, is your Z not working for moving you cursor anywhere in Elite? Or just not for moving your cross-hair?
  8. @dazzafox It sounds like there might be a problem with one of your drivers configuration files. Re-installing the the driver may not resolve this, so please try going to the directory below and performing the following steps. C:\Users\%USERNAME%\AppData\Local\SwiftpointDriver\ Delete the "SwiftpointDriver.exe_Url_qzdtbxss3gu1qjnvm500zujevrmyo5ip" folder. If the driver still crashes on launch, move your "SwiftpointDriverConfig.spcf" file out of the "Swiftpoint Settings" folder. (This file contains your custom profiles and mappings, so only delete it if you have already backed these up to another file, or do not mind recreating them from scratch.) Trying launching the driver again. If this second step resolved the issue there was likely a problem with your mappings file. If it contains mappings you want to recover please attach it and I'll check if it can be recovered.
  9. @giljae Unfortunately I don't think Splashtop on iOS currently supports the GT's middle mouse function (Holding left click, then tapping right click). However it should be possible for them to add support, as at least one of the GTs other supported iOS apps (Jump Desktop) does have support for the middle mouse function. So if this is a feature you would like to see added to Splashtop, I would recommend contacting Splashtop directly to request they add it.
  10. The attached profile is the equivalent of our PUBG test profile, but should work correctly with the AZERTY layout. In general though you might be better off using a profile like the one below; then setting your key-binds in game. https://community.swiftpoint.com/files/file/14-general-gaming-numpad-version/ As this profile uses numpad keys that are consistent between QWERTY and AZERTY, it will allow you to avoid the conversion issue in most games. PUBG -Test (AZERY).spcf
  11. Hi @cariboudundee, You're correct that currently the Z's keyboard outputs are in the QWERTY format. Unfortunately since windows applies its keyboard layout setting to all connected devices, this issue will arise when using any two devices with different keyboard layouts on one system. Hopefully we can add other keyboard layout options for the Z in a firmware or driver update. But for now the only solution is to keep the conversion in mind when you are setting up your mappings. The table in the link below will help with this. Just lookup the key you want to output in the AZERTY list, then instead output the key from the QWERTY column if it is different. http://claude.segeral.pagesperso-orange.fr/qwerazer/
  12. Hi @L!qu!d I just did some experimenting with this and one solution would be to move the wait and vibration to the button release instead of press. Since the 'E' Tap is not part of the macro you will still be able to activate it while the macro is running. This will effect the timing a bit, but so long as you are not holding down the button it shouldn't be a problem.
  13. The profile that's loaded when the driver launches is determined by the profile that was active when settings were last saved. Rather than what was active when the driver was closed. So if you want to change the startup profile just set the your desired profile as active, then make a minor change (add and remove a output etc.) so you can save your settings again. I can see how this isn't very intuitive; so we may look at changing this.
  14. Bryce

    GT: Troubleshooting

    Mouse Buttons Troubleshooting If you are able to move the cursor with your GT but either the front or rear mouse buttons are not responding, please try the steps below. 1. Check if there is a physical fault with the button switch - As the GT responds differently when it is turned on depending on what buttons are held down. You can test if your GTs buttons are physically functional by switching your GT off and on again with different buttons held down and checking how it responds. For reference how the LED should respond is as follows: If no buttons are held down when the GT is switched on the LED will either: Flash once quickly, then remain on for five seconds if it automatically connects to the USB receiver. Flash three times rapidly, then remain on for five seconds if it automatically connects via Bluetooth. If neither the USB receiver or a Bluetooth connection is available when switched on, the LED will flash once, then remain off; unless a button is pressed or the mouse is moved, where it will flash three times rapidly. If either left or right mouse button is held down the LED should flash in a consistent pattern of two quick flashes followed by a pause (indicating Bluetooth pairing mode). If both buttons are held down the LED should behave the same as when only one is held down. However if you continue to hold both buttons after a few seconds the pattern will change to rapid flashing for a few seconds (indicating a factory reset). By testing these three scenarios, you should be able to confirm if either a button is stuck down (you get the response for one button being held down when you are not holding any), or if a button is not working at all. However if the LED is responding as expected in all three cases the buttons themselves must be okay. But something else could be interfering with them. 2. Check the stylus is properly installed, and not stuck down - If the GTs stylus is stuck down it can prevent the left or right mouse buttons from working in their normal manner. So please try temporarily removing your GTs stylus to see if your buttons start working again. You can view a demonstration of how it can be removed and installed here.
  15. Bryce

    GT: Troubleshooting

    Optical Sensor Troubleshooting If your mouse buttons and scroll-wheel are working, but you are unable to move the cursor, or the cursor is not working correctly; please try the steps below. 1. Check sensor for obstructions and clean sensor - The first thing to check with any mouse movement related issue is that nothing is obstructing the optical sensor. The sensor is located next to the stylus, as shown in the image below. Any hair or dust build up on or around this could cause poor cursor performance, such as drifting or stuttering. More significant obstructions could temporarily stop it functioning at all. So if you can see any signs of build up on the clear plastic part of the sensor gently wipe it down with a slightly damp q-tip, or corner of a microfiber cloth. 2. Check the stylus is properly installed, and not stuck down - The stylus can effect cursor tracking in one of two ways. Firstly if it is loose it can slightly drag along the surface of your mouse mat; even when you are not tilting. Each time it activates while doing this your cursor will stop moving, and instead a scroll or gesture command will be sent. The other possibility is if the stylus has been jammed down completely. If this happens you will not be able to move the cursor at all, left click will still work but right click will only be able to trigger gesture commands, not open context menus etc. In either case the solution is to remove you GT's stylus, check for any problems in its recess; then reinstall it. You can view a demonstration of how the stylus can easily be removed and reinstalled using a paper clip here.
  16. Bryce

    GT: Troubleshooting

    General GT Troubleshooting If your mouse is not working at all, please try the following steps in sequence: 1. Confirm your GTs battery is charged - to do this, check for activity from the green LED on the top of your GT. It should flash at least once when you switch your GT on. However it it flashes constantly (even when you are not moving the mouse at all) this would indicate the battery is very low on charge. So if it is flashing constantly, or not at all, please charge the mouse by docking it on the USB receiver (plugged into your computer's USB port). Your computer will need to be turned on to charge the mouse. If your mouse has battery charge or the mouse charging LED does not flash when your mouse is docked, please continue to Step 2. 2. Check if your GT has lost its connection to the USB receiver/Bluetooth - Switch your GT on and watch its green LED while you move it on your desk, or click its buttons. If the LED flashes every time you interact with it, this indicates your mouse itself is functional, but cannot find its USB receiver or Bluetooth connection. In which case please proceed to step 3. Any other response from the LED may indicate a problem with the mouse itself, or a partial connection. So if this is the case, please continue to Step 4. 3. Attempt to re-pair with your USB receiver - To pair with the USB receiver: Ensure your USB receiver is attached to your computer Ensure that your mouse is switched to the OFF position Hold down all three (3) buttons on the mouse (front, rear and the stylus underneath) and move the switch from OFF to ON Release the buttons and hold the mouse close to the USB receiver - you should see the led flash several times to indicate pairing If your GT does not connect to its USB receiver after performing these steps please continue to Step 4. 4. Perform a factory reset of your GT - To restore your GT to factory settings, and re-pair it with your USB receiver: Remove any Swiftpoint GT Bluetooth pairings to nearby computers or devices. Make sure your USB receiver is connected to your computer. Make sure your Swiftpoint GT is switched to OFF. While holding down the two top buttons (Front and Rear) switch the Swiftpoint GT from OFF to the ON position. Continue holding both buttons for a full 10 seconds, then release both buttons. Hold your Swiftpoint GT next to the USB receiver and roll the scroll wheel once every few seconds. The LED should give a short flash each time you move the scroll wheel. Then will give one slightly longer flash and stay off once the pairing is complete. (this should only take a few seconds) If the reset procedure is unable to connect your GT to the USB receiver, please try it with another USB port, or continue to step 5. 5. Attempt to re-pair via Bluetooth - Since your GT seems to be unable to connect to its USB receiver, checking if it can pair over Bluetooth would confirm if there is a problem with your mouse itself, or just with the USB receiver. Please just note that the GT requires Bluetooth 4.0 support. Almost all Bluetooth capable devices released in the last 5 years should support BT 4.0. But one notable exception to this is computers that are still running Windows 7. So if you use windows 7, try the steps below with another PC or your phone instead: Ensure that your USB receiver is NOT attached to your computer or device. Remove any existing Swiftpoint GT Bluetooth pairings. Both from the device you are trying to pair with, and any other nearby devices you have connected to previously. Set the Swiftpoint GT to the OFF position and access your computer or devices Bluetooth settings; ensuring that Bluetooth is enabled. Hold down the rear button on your Swiftpoint GT and move the switch to the ON position. Approximately 5-10 seconds later the green LED will begin flashing quickly indicating pairing mode. Select your Swiftpoint GT in the Bluetooth device list and pair the devices (In Windows 10 click "Add Bluetooth or other device" then select Bluetooth to view devices available for pairing) If your GT can successfully pair over Bluetooth, but will still not connect to its USB receiver. There is likely a problem with the receiver itself. If your GT is still under warranty, please contact support to arrange a replacement. Otherwise replacement receivers are available for purchase separately here. Alternately if your GT is also unable to pair over Bluetooth, please contact support. 6. Contact support - If you are still unable to connect with your GT after performing these procedures, please contact us here so that we can assist to diagnose the issue further, or provide a warranty replacement where applicable. Be sure to mention that you have completed these steps along with any details you may have noticed while doing so.
  17. Bryce

    GT: Troubleshooting

    Swiftpoint GT USB Receiver Troubleshooting If your GT is working correctly over Bluetooth, but you are unable to connect with your USB receiver, please try the following steps in sequence: 1. Re-pair your GT to its receiver - Your GT may have just lost its pairing to your receiver. Please perform the steps below to re-create this pairing. Ensure your USB receiver is attached to your computer Ensure that your mouse is switched to the OFF position Hold down all three (3) buttons on the mouse (front, rear and the stylus underneath) and move the switch from OFF to ON Release the buttons and hold the mouse close to the USB receiver - you should see the led flash several times to indicate pairing If your GT does not connect the its USB receiver after performing this procedure, proceed to step 2. 2. Check if your receiver is still able to charge your GT - Even if your GT is almost fully charged, its green LED should flash for several seconds when placed on the USB receiver for charging. If it does not flash at all, (and your GT is still working correctly over Bluetooth) your receiver may be damaged. In which case please proceed to step 3. If your GTs LED is flashing correctly when placed on the receiver, then proceed to step 4. 3. Check for physical damage to the USB receiver - If your receiver has been left plugged into a laptop while in a bag. Movement in transit can put a lot of strain on the receiver, particularly if your laptop is not firmly held in place in your bag. Damage from this can present as a slight bend, or movement between the black plastic and USB portion of the receiver. If you notice this on your receiver then unfortunately a replacement will be required. In which case they are available for purchase separately here. If there is no bend or movement between the two halves of the receiver, but it is still not charging your GT, please proceed to step 4. 4. Confirm your GT is recognised by your computer - If your USB receiver is not correctly detected by your computer, your GT will not be able to communicate with it. So to confirm it is being recognised, please follow the steps below for your operating system. Windows: Open the Start Menu and click the settings cog almost directly above it. Select Devices. Your USB receiver should appear in the "Mouse, keyboard, & pen" category as a "GesturePoint Mouse Dongle" as shown in the image below. If your USB receiver is not in this list. This could indicate a problem with the USB port your are using, or the receiver itself. So please try connecting your USB receiver to another USB port. Or if you are using a USB hub, try connecting it directly with your PC. Then check again if it appears in the device list. If your GT did not appear in the list at first, but now does after changing USB port, try the pairing process from step 1 again. If your USB receiver does appear in this list, but you are still unable to pair with it. Please proceed to step 5. If your USB receiver will not appear in this list, and your USB ports are working for other devices, proceed to step 6. Mac OS: Press Command + Space bar to open a Spotlight search. Type 'System Information' and press enter. At the bottom of the Hardware category, select USB. Look through the USB Device Tree on the right of the window for a "GesturePoint Mouse Dongle" as shown in the image below. If your USB receiver is not in this list. This could indicate a problem with the USB port your are using, or the receiver itself. So please try connecting your USB receiver to another USB port. Or if you are using a USB hub, try connecting it directly with your PC. Then check again if it appears in the device list. If your GT did not appear in the list at first, but now does after changing USB port, try the pairing process from step 1 again. If your USB receiver does appear in this list, but you are still unable to pair with it. Please proceed to step 5. If your USB receiver will not appear in this list, and your USB ports are working for other devices, proceed to step 6. 5. Perform a Factory Reset of your GT - If your GT still will not connect, performing a factory reset may get it back up and running. The steps to do this are as follows Remove any Swiftpoint GT Bluetooth pairings to nearby computers or devices. Make sure your USB receiver is connected to your computer. Make sure your Swiftpoint GT is switched to OFF. While holding down the two top buttons (Front and Rear) switch the Swiftpoint GT from OFF to the ON position. Continue holding both buttons for a full 10 seconds, then release both buttons. Hold your Swiftpoint GT next to the USB receiver and roll the scroll wheel once every few seconds. The LED should give a short flash each time you move the scroll wheel. Then will give one slightly longer flash and stay off once the pairing is complete. (this should only take a few seconds) If your GT does not connect to the receiver after performing the factory reset, try step 1 once more. As the reset may have resolved the issue that was preventing the regular pairing process from working. If it still will not pair with your receiver please proceed to step 6. 6. Replace USB receiver - Unfortunately if your USB receiver is still not working, there is likely a problem with the receiver itself. If your GT is not physically damaged and still under warranty, please contact support here to arrange a replacement. Otherwise replacement receivers are available for purchase separately here.
  18. Bryce

    GT: Troubleshooting

    Bluetooth Troubleshooting If your GT will connect to its USB receiver, but you are unable to pair over Bluetooth, please try the following troubleshooting steps: 1. Confirm that your GT is correctly entering Bluetooth pairing mode - When you switch your GT on with one of its buttons held down it should enter Bluetooth pairing mode. This is indicated by the green LED on the top of GT flashing in a consistent pattern of two quick flashes, followed by a pause. If your GTs LED is not flashing in this pattern, please proceed to step 2. If the LED is behaving correctly, but you are still unable to pair with it proceed to step 5. 2. Remove old GT Bluetooth pairings - The most common cause for problems pairing over Bluetooth is if your GT already paired with another nearby device. As it may try to connect to the old pairing rather than creating a new one. So if you are trying to create a new pairing be sure to remove old pairing from any nearby devices first; including the device you are trying to pair to. 3. Unplug your GT's USB receiver - If you USB receiver is plugged in nearby when the GT is switch on it will attempt to pair with this first even if a Bluetooth connection is available. So unplugging it is recommending if you are connecting over Bluetooth. 4. Perform a Factory Reset of your GT - If your GT still will not connect, performing a factory reset may get it back up and running. The steps to do this are as follows Remove any Swiftpoint GT Bluetooth pairings to nearby computers or devices. Make sure your USB receiver is connected to your computer. Make sure your Swiftpoint GT is switched to OFF. While holding down the two top buttons (Front and Rear) switch the Swiftpoint GT from OFF to the ON position. Continue holding both buttons for a full 10 seconds, then release both buttons. Hold your Swiftpoint GT next to the USB receiver and roll the scroll wheel once every few seconds. The LED should give a short flash each time you move the scroll wheel. Then will give one slightly longer flash and stay off once the pairing is complete. (this should only take a few seconds) If your GT is still unable to create a Bluetooth pairing after successfully performing a factory reset. There may be an issue with the device you are trying to pair your GT with. We will begin to investigate this possibility in step 5. 5. Confirm the device you are trying to pair with has Bluetooth 4.0 support. - The Swiftpoint GT uses the Bluetooth 4.0 standard. So if your device does not have compatibility with this it will only be able to pair with the GT by using the USB receiver. Almost all Bluetooth capable devices released in the last 5 years will support BT 4.0. But one notable exception to this is computers that are still running Windows 7. As even if your Bluetooth adapter is Bluetooth 4.0 capable, unfortunately Windows 7 is not. Below is a table of some popular devices and when they first got Bluetooth 4.0 support. Device Models that support BT 4.0 iMac Late 2012 and later Mac Mini Mid 2011 and later Mac Pro Late 2013 and later MacBook Early 2015 and later MacBook Air Mid 2012 and later MacBook Pro Mid 2012 and later iPad Early 2012 and later (3rd gen) iPad Mini/Air/Pro All models support BT 4.0 iPhone 4s and later Samsung Galaxy S3 and later If your device is not in this table, and several years old, you should be able to find its supported Bluetooth version on its manufacturers website. Once you are confident your PC or device supports Bluetooth 4.0 we will now proceed to some general troubleshooting proceed to step 6. 6. General Bluetooth troubleshooting - At this point it is possible the Bluetooth adapter of the PC or device you are pairing with is not functioning correctly. So we will now perform some general troubleshooting steps: Go to your devices Bluetooth settings and turn Bluetooth off and on again. Power your PC or device off, then back on again. Windows 10: Open the Start menu, then select Settings > Update & security > Troubleshoot. Under "Find and fix other problems", select Bluetooth > Run the troubleshooter. iOS (iPad/iPhone): Reset Network Settings: This option can be found under Settings > General > Reset > Reset Network Settings. Max OS X: Remove your Bluetooth preferences list: This file can cause problems connecting with Bluetooth devices if it is corrupted. Removing it will allow it to be recreated. Open a Finder window and navigate to /Macintosh HD/Library/Preferences. Scroll through the list until you find the file called 'com.apple.Bluetooth.plist'. Select the com.apple.Bluetooth.plist file and drag it to the desktop. This will create a copy of the existing file on your desktop; we're doing this to ensure that we have a backup of the file we're about to delete. Right-click the com.apple.Bluetooth.plist file and select Move to Trash from the pop-up menu. You'll be asked for an administrator password to move the file to the trash. Enter the password and click OK. Close any applications you have open. Restart your Mac. Once you're sure that your Bluetooth problem has been resolved, you can delete the backup copy of com.apple.Bluetooth.plist from your desktop. Should the problem continue, you can restore the backup copy of com.apple.Bluetooth.plist by simply copying it back into the /Macintosh HD/Library/Preferences folder. Reset your Bluetooth hardware module: This Bluetooth debug option restore your Bluetooth module to default settings, which will also remove all connected Bluetooth devices. From the OS X desktop, hold down the Shift+Option keys and then click on the Bluetooth menu item to reveal the hidden Debug menu. From the drop-down menu select Debug, Remove all Devices. Now open the Bluetooth menu again with Shift+Option held down, and select the “Reset the Bluetooth module” option. Select Debug, “Reset the Bluetooth module” from the Debug menu list. When finished resetting, reboot your Mac as usual. Android: Clear the Bluetooth cache (Android only). Sometimes apps will interfere with Bluetooth operation and clearing the cache can solve the problem. Go Settings > Backup and restart > Reset network settings. 7. Contact support - If you are still unable to connect with your GT after performing these procedures, please contact us here so that we can assist to diagnose the issue further, or provide a warranty replacement where applicable. Be sure to mention that you have completed these steps along with any details you may have noticed while doing so.
  19. Bryce

    GT: Tips

    How do I get started? Plug the USB receiver into the USB port. Switch the Swiftpoint GT "ON" with the button on the base. To charge the mouse, dock it on to the USB receiver. Before you use the mouse for the first time, perform a full battery charge. The battery LED will flash while charging and will stop flashing when the charge is complete. A full charge may take up to 90 minutes. How do I hold the Swiftpoint GT? Hold the mouse with your thumb in the thumb grip and your middle finger on the finger grip. rest your index finger on the grip surface of the left-click button. Be sure not to place your thumb too far forward. It should feel natural and comfortable to use, just like holding a pen. How do I use the Swiftpoint GT? Firstly ensure you are holding the mouse correctly. Next, practice clicking the left-click and right-click buttons on top of the mouse. The scroll wheel can be used like a traditional scroll wheel by scrolling with your index finger. GT works in two modes:Point and click mode where you use it as a traditional mouse and Touch gesture mode accessed by tilting the mouse over slightly to use the stylus underneath. It allows the user a natural swipe or flick action with finger, wrist and forearm movement. To gesture, tilt the mouse to engage the stylus, then drag the stylus on the mousing surface. To perform edge gestures (Win 8), hold the rear (right-click) button and engage the stylus. Drag right to left to bring up Charms. Drag left to right to bring up application switcher. Lift stylus to launch an application. Drag up or down to zoom depending on the application being used. How do I set the pointer speed? The pointer speed is set via your computer or laptop settings. Windows Go to Control Panel, and click Mouse (or press the windows key and type 'mouse') Click on the Pointer Options TAB. Drag the pointer speed slider to a position that suits your use. Mac OS Open the System Preferences application. Click on Keyboard & Mouse. Click on the Mouse TAB. Drag the Tracking Speed slider to a position that suits your use. Configuring the Swiftpoint GT. To adjust configuration settings for your Swiftpoint GT. Move the switch on the underside of the mouse to CONFIG. Follow the on-screen instructions. Once configured, slide the switch to ON. Where can I find a User Guide? You can download a User Guide here: Mastering the Swiftpoint GT English – Quick Start Guide Français – Guide Démarrage Rapide Italiano – Guida Rapida Deutsch – Kurzbedienungsanleitung Espanol – Guía Rápida de Inicio Svenska – Snabbstartsguide Polski – Skrócona instrukcja obsługi Korean – 빠른 시작 가이드 中國 – 快速入門指南
  20. Bryce

    GT: Troubleshooting

    If your GT is able to connect with its USB receiver, but not over Bluetooth - try these Bluetooth Troubleshooting steps. If your GT is working via Bluetooth, but not with your USB receiver - try these USB Receiver Troubleshooting steps. If your GT is not working at all - try these General Troubleshooting steps. If your mouse buttons or scroll-wheel are working, but you are unable to move the cursor, or the cursor is not working correctly - try these Optical Sensor Troubleshooting steps. If one or both of your GTs main buttons are not responding - try these Button Troubleshooting steps. If you have just installed macOS 10.14 Mojave, and your GT has stopped working - follow these steps to get your GT working again.
  21. My 300 Series Swiftpoint Mouse is not working at all. If your mouse is not working at all, please try the following steps in sequence: 1. Confirm the 300 Series Swiftpoint Mouse has battery charge - to do this, turn the mouse over and click one of the mouse buttons. If there is battery charge, the red sensor light will start flickering. If there is no charge, please charge the mouse by docking it on the USB receiver (plugged into your computer's USB port). Your computer will need to be turned on to charge the mouse. If your mouse has battery charge or the mouse charging LED does not flash when your mouse is docked, please continue to Step 2. 2. Confirm whether there is an issue with the USB receiver - we have received a small percentage of customers reporting that their USB receivers have stopped working. We have diagnosed these receivers and found that static electricity discharges from the user have caused the receivers to become unresponsive. We have modified the electronic design of the receivers to address this issue, but customers who have purchased early versions of the Swiftpoint Mouse may find their receivers stop working. To determine whether your USB receiver has stopped working: Insert it into another USB port on your computer or another computer. If your Mouse starts working, there may be a problem with your original USB port. If the Mouse still does not work try the next step; Try to "re-pair" the Mouse with the USB receiver. To do this hold down both the left-click and right-click buttons, and while holding down the buttons turn the scroll wheel until both LED lights come on (this could take up to 15 seconds). Once the lights come on, release the buttons and hold the mouse close to the USB receiver. If the LED lights go off your mouse has successfully re-paired and it should work. If the two LED lights do not turn off, the USB receiver has stopped working. View a video on how to repair your mouse. If have successfully managed to re-pair the Mouse but you still have a problem, please contact us here so that we can assist to diagnose the issue further. My 300 Series Swiftpoint Mouse pointer is tracking intermittently. The SmartTouch Sensor is probably activated. The SmartTouch sensor ensures the mouse pointer stops moving when your finger is not detected on the finger grip. When you type, it is best to move the mouse to a position between your hands, but doing this will also move the pointer across your screen. When SmartTouch is on, you can move your mouse without any pointer movement by lifting your middle finger and then moving the mouse with your thumb. To de-activate it: Press and hold down both mouse buttons. After 2 seconds, the status LED will glow. Release the buttons and when the status LED turns off, roll the scroll wheel. The status LED will flash once indicating SmartTouch is now off. You can switch SmartTouch on again by repeating the steps above. My 300 Series Swiftpoint Mouse pointer is tracking on an angle. Please try to re-calibrate the "Up" direction by following these steps: 1. Hold the mouse at a comfortable angle. 2. Press and hold down both mouse buttons. 3. After 2 seconds the mouse pointer will position itself at the bottom of the screen and move upwards. 4. Release the buttons and move the mouse pointer in a straight line upward until the pointer moves in a small circle. The new up direction will now be set.
  22. How do I get started? Plug the USB receiver into the USB port. This action will activate the mouse. To charge the mouse, dock it on to the USB receiver. Before you use the mouse for the first time, perform a full battery charge. The battery LED will flash while charging and will glow steadily when the charge is complete. A full charge may take up to 90 minutes. How do I hold the 300 Series Swiftpoint mouse? Hold the mouse with your thumb in the thumb grip and your middle finger on the finger grip. rest your index finger on the grip surface of the left-click button. Be sure not to place your thumb too far forward. It should feel natural and comfortable to use, just like holding a pen. How do I use the mouse? Firstly ensure you are holding the mouse correctly. Next, practice clicking the left-click and right-click buttons on top of the mouse. The scroll wheel can be used like a traditional scroll wheel by scrolling with your index finger, or you can tilt the mouse to activate rapid scrolling, called SlideScrollTM. How does SlideScrollTM work? You can scroll rapidly by lifting the mouse and rolling the scroll wheel along the mousing surface. This is called SlideScroll and is useful when you want to scroll quickly through documents. To use the zoom function, hold down the left-click button while slidescrolling. To use the page up and down function, hold down the right-click button while slidescrolling. How do I set the pointer speed? The pointer speed is set via your computer or laptop settings. Windows Go to Control Panel, and click Mouse (or press the windows key and type 'mouse') Click on the Pointer Options TAB Drag the pointer speed slider to a position that suits your use. Mac OS Open the System Preferences application. Click on Keyboard & Mouse. Click on the Mouse TAB. Drag the Tracking Speed slider to a position that suits your use. What is SmartTouch and how does it work? The SmartTouch sensor ensures the mouse pointer stops moving when your finger is not detected on the finger grip. When you type, it is best to move the mouse to a position between your hands, but doing this will also move the pointer across your screen. When SmartTouch is on, you can move your mouse without any pointer movement by lifting your middle finger and then moving the mouse with your thumb. SmartTouch will be set to off by default. To activate it: Press and hold down both mouse buttons. After 2 seconds, the status LED will glow. Release the buttons and when the status LED turns off, roll the scroll wheel. The status LED will flash once indicating SmartTouch is now on. You can switch SmartTouch off again by repeating the steps above. Changing the "up direction" of your mouse. As you can use your 300 Series Swiftpoint mouse in many different environments, you may find you want to hold your mouse at different angles. To ensure your pointer continues to move in the direction you expect, you can change the angle that your mouse regards as 'up'. Follow these steps to change your 'up' direction: Hold the mouse at a comfortable angle. Press and hold down both mouse buttons. After 2 seconds the mouse pointer will position itself at the bottom of the screen and move upwards. Release the buttons and move the mouse pointer in a straight line upward until the pointer moves in a small circle. The new up direction will now be set.
  23. Hi @SilentMan You can find the first Overwatch profile created by @Rapsis below. (EDIT: @phntmAI has just put another up you could try too) For your other request, unfortunately its not currently possible to add a custom image, or animation to the Zs OLED display; only custom text. But we've received requests for this functionality before so it may be something we look into in the future.
  24. Sorry for not responding to this sooner @Midget_Army. This is a very unusual issue; can you confirm if it is only happening within Elite? If so does Elite allow the cursor you see drifting to be controlled via joystick inputs? As my only initial thought is that this could be an issue with having two DirectInput devices running at the same time.
  25. Pivot Inputs Pivot inputs work very much like the Tilt inputs described above, and have mostly the same available settings. So like Tilt inputs, a Pivot inputs can be added to almost any of the Z's other inputs. However unlike Tilt inputs, they cannot be activated independently by default. This is because having a pivot output active all of the time can easily cause problems due to the way most people will naturally pivot the mouse slightly during normal use. If you wished to disable this limitation please refer to the guide in this thread. Adding a Pivot Input To add a pivot input simply choose another input you wish to add it to, then click the +ADD button which appears when you hold your cursor over its name in the Output pane. This will open a dialog where you can select another input to create an input combination. Select Pivot from the top drop-down menu. You will then have the option to chose the direction of the pivot input, or to create an analog input. The settings for each of these are equivalent to these described in the Tilt Input section above. The only difference of course is that the degree value refers to an amount of pivot rather than a tilt. Reset Pivot (Yaw) One important thing to note about pivot inputs is the importance of the "Reset Pivot (Yaw)" output available under the "Set Profile/Reset Angle" category. Below is a simple example of a pivot output being used to turn/strafe that we will use to show its importance. Adding this output to your pivots parent input press is highly recommended. As it will ensure that no matter what position your Z is currently in, you will only have to pivot it the defined number of degrees to activate your output. For example, without the "Reset Pivot (Yaw)" output on "Bottom Thumb Press", your Zs pivot reading could be sitting at 20° when you press the "Bottom Thumb Button". Which would mean you needed to pivot ~20° to the left before you could access either your left or right outputs. With the reset of course your pivot reading is immediately set to the neutral position (0°) putting you in the correct position to easily activate your left or right pivots. The "Reset Pivot (Yaw)" on release is less important; but often useful. In the example above it ensures that both A and D are released automatically when you release the "Bottom Thumb Button". Without it they could remain held down until you either pivot back to the neutral position, or press the "Bottom Thumb Button" again.
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