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  1. My 300 Series Swiftpoint Mouse is not working at all. If your mouse is not working at all, please try the following steps in sequence: 1. Confirm the 300 Series Swiftpoint Mouse has battery charge - to do this, turn the mouse over and click one of the mouse buttons. If there is battery charge, the red sensor light will start flickering. If there is no charge, please charge the mouse by docking it on the USB receiver (plugged into your computer's USB port). Your computer will need to be turned on to charge the mouse. If your mouse has battery charge or the mouse charging LED does not flash when your mouse is docked, please continue to Step 2. 2. Confirm whether there is an issue with the USB receiver - we have received a small percentage of customers reporting that their USB receivers have stopped working. We have diagnosed these receivers and found that static electricity discharges from the user have caused the receivers to become unresponsive. We have modified the electronic design of the receivers to address this issue, but customers who have purchased early versions of the Swiftpoint Mouse may find their receivers stop working. To determine whether your USB receiver has stopped working: Insert it into another USB port on your computer or another computer. If your Mouse starts working, there may be a problem with your original USB port. If the Mouse still does not work try the next step; Try to "re-pair" the Mouse with the USB receiver. To do this hold down both the left-click and right-click buttons, and while holding down the buttons turn the scroll wheel until both LED lights come on (this could take up to 15 seconds). Once the lights come on, release the buttons and hold the mouse close to the USB receiver. If the LED lights go off your mouse has successfully re-paired and it should work. If the two LED lights do not turn off, the USB receiver has stopped working. View a video on how to repair your mouse. If have successfully managed to re-pair the Mouse but you still have a problem, please contact us here so that we can assist to diagnose the issue further. My 300 Series Swiftpoint Mouse pointer is tracking intermittently. The SmartTouch Sensor is probably activated. The SmartTouch sensor ensures the mouse pointer stops moving when your finger is not detected on the finger grip. When you type, it is best to move the mouse to a position between your hands, but doing this will also move the pointer across your screen. When SmartTouch is on, you can move your mouse without any pointer movement by lifting your middle finger and then moving the mouse with your thumb. To de-activate it: Press and hold down both mouse buttons. After 2 seconds, the status LED will glow. Release the buttons and when the status LED turns off, roll the scroll wheel. The status LED will flash once indicating SmartTouch is now off. You can switch SmartTouch on again by repeating the steps above. My 300 Series Swiftpoint Mouse pointer is tracking on an angle. Please try to re-calibrate the "Up" direction by following these steps: 1. Hold the mouse at a comfortable angle. 2. Press and hold down both mouse buttons. 3. After 2 seconds the mouse pointer will position itself at the bottom of the screen and move upwards. 4. Release the buttons and move the mouse pointer in a straight line upward until the pointer moves in a small circle. The new up direction will now be set.
  2. How do I get started? Plug the USB receiver into the USB port. This action will activate the mouse. To charge the mouse, dock it on to the USB receiver. Before you use the mouse for the first time, perform a full battery charge. The battery LED will flash while charging and will glow steadily when the charge is complete. A full charge may take up to 90 minutes. How do I hold the 300 Series Swiftpoint mouse? Hold the mouse with your thumb in the thumb grip and your middle finger on the finger grip. rest your index finger on the grip surface of the left-click button. Be sure not to place your thumb too far forward. It should feel natural and comfortable to use, just like holding a pen. How do I use the mouse? Firstly ensure you are holding the mouse correctly. Next, practice clicking the left-click and right-click buttons on top of the mouse. The scroll wheel can be used like a traditional scroll wheel by scrolling with your index finger, or you can tilt the mouse to activate rapid scrolling, called SlideScrollTM. How does SlideScrollTM work? You can scroll rapidly by lifting the mouse and rolling the scroll wheel along the mousing surface. This is called SlideScroll and is useful when you want to scroll quickly through documents. To use the zoom function, hold down the left-click button while slidescrolling. To use the page up and down function, hold down the right-click button while slidescrolling. How do I set the pointer speed? The pointer speed is set via your computer or laptop settings. Windows Go to Control Panel, and click Mouse (or press the windows key and type 'mouse') Click on the Pointer Options TAB Drag the pointer speed slider to a position that suits your use. Mac OS Open the System Preferences application. Click on Keyboard & Mouse. Click on the Mouse TAB. Drag the Tracking Speed slider to a position that suits your use. What is SmartTouch and how does it work? The SmartTouch sensor ensures the mouse pointer stops moving when your finger is not detected on the finger grip. When you type, it is best to move the mouse to a position between your hands, but doing this will also move the pointer across your screen. When SmartTouch is on, you can move your mouse without any pointer movement by lifting your middle finger and then moving the mouse with your thumb. SmartTouch will be set to off by default. To activate it: Press and hold down both mouse buttons. After 2 seconds, the status LED will glow. Release the buttons and when the status LED turns off, roll the scroll wheel. The status LED will flash once indicating SmartTouch is now on. You can switch SmartTouch off again by repeating the steps above. Changing the "up direction" of your mouse. As you can use your 300 Series Swiftpoint mouse in many different environments, you may find you want to hold your mouse at different angles. To ensure your pointer continues to move in the direction you expect, you can change the angle that your mouse regards as 'up'. Follow these steps to change your 'up' direction: Hold the mouse at a comfortable angle. Press and hold down both mouse buttons. After 2 seconds the mouse pointer will position itself at the bottom of the screen and move upwards. Release the buttons and move the mouse pointer in a straight line upward until the pointer moves in a small circle. The new up direction will now be set.
  3. Why do I need the Parking Accessory? The parking accessory is an optional accessory that allows you to use your laptop on an angle. When the mouse is positioned on the parking space, it will magnetically attach to the film and not slide off. It also helps you to position your mouse between your hands, so that you can type without any obstruction. You may need to use the parking accessory if you have a laptop with a highly reflective palmrest as it will allow the mouse to work more efficiently. Can I take the parking accessory off my laptop and reapply it again? Yes, you can. The parking accessory has an adhesive backing that will not leave any residue on your laptop. You can take it off and reapply it as required. Will the 300 Series Swiftpoint mouse magnet (or parking space on the Parking Accessory) damage my hard-drive? There is a low power magnet in the device that allows it to dock on to a (non-magnetic) metal plate in the Parking Accessory. This Magnet has a force of 800 Gauss at the surface, and today's Western Digital Hard Drives have a coerctivity level (magnetic sensitivity) of around 5000, meaning there is no risk. See more info at "Busting the biggest PC myths". Can I use the 300 Series Swiftpoint mouse with my desktop? Yes, you can. the Swiftpoint mouse can be used with any device that you use a mouse with. It can operate on a desk, table or whatever mousing surface you usually use. Can I use the 300 Series Swiftpoint mouse with a Mac or Linux? Yes, you can use a Swiftpoint mouse with a Mac or PC or Linux. On a Mac, how do I configure the right click button to do a special command or action? We suggest that you download and install the excellent (Mac Only), USB Overdrive software to configure the Swiftpoint Mouse buttons to do any special command you need, either in a specific program or system wide. Can I use the 300 Series Swiftpoint Mouse on an airplane? Airlines' policies on the onboard use of wireless computer peripherals differs widely and not all airlines specifically prohibit the use of such devices. Some airlines may prohibit using such devices during ascent and descent. If in doubt, check with the airline prior to using your mouse. How long does the battery charge last? When fully charged, the battery will last between 2-4 weeks with normal use. When the battery power is low the battery status LED will flash every 5 seconds. If your battery does run out, simply dock the mouse on the USB and charge for 30 seconds and this will give you another hours usage. During this charge, the battery status LED will flash rapidly. What can I do if the battery goes flat? You can either use the RapidCharge function and charge your mouse for 30 seconds and get another hours usage, or do a full charge for 90 minutes to get 2-4 weeks usage. Will the mouse drain my battery while it is in sleep mode? No. Unlike other mice, the Swiftpoint mouse will only use battery power whilst it is activated so when your laptop is in sleep mode and your mouse is inactive, it will not drain the battery. Can I use the 300 Series Swifpoint Mouse through a USB hub? Yes. Your 300 Series Swiftpoint Mouse will work with the USB Charger / Receiver plugged into a USB hub. Charging times may be longer depending on how many devices you have operating on the USB hub and whether the hub is powered via an AC power socket. Why does my mouse show in Windows 7 Device Manager as a keyboard image? Our mouse does keyboard functions (during SlideScroll) and mouse functions. Windows 7 automatically gives the keyboard functions priority and shows this Icon. How can I change the angle my mouse works on to make it more comfortable? As you can use your 300 Series Swiftpoint mouse in many different environments, you may find you want to hold your mouse at different angles. To ensure your pointer continues to move in the direction you expect, you can change the angle that your mouse regards as 'up'. Follow these steps to change your 'up' direction: Hold the mouse at a comfortable angle. Press and hold down both mouse buttons. After 2 seconds the mouse pointer will position itself at the bottom of the screen and move upwards. Release the buttons and move the mouse pointer in a straight line upward until the pointer moves in a small circle. The new up direction will now be set. What is SmartTouch and how does it work? The SmartTouch sensor ensures the mouse pointer stops moving when your finger is not detected on the finger grip. When you type, it is best to move the mouse to a position between your hands, but doing this will also move the pointer across your screen. When SmartTouch is on, you can move your mouse without any pointer movement by lifting your middle finger and then moving the mouse with your thumb. SmartTouch will be set to off by default. To activate it: Press and hold down both mouse buttons. After 2 seconds, the status LED will glow. Release the buttons and when the status LED turns off, roll the scroll wheel. The status LED will flash once indicating SmartTouch is now on. You can switch SmartTouch off again by repeating the steps above.
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