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If your GT is able to connect with its USB receiver, but not over Bluetooth - try these Bluetooth Troubleshooting steps. If your GT is working via Bluetooth, but not with your USB receiver - try these USB Receiver Troubleshooting steps. If your GT is not working at all - try these General Troubleshooting steps. If your mouse buttons or scroll-wheel are working, but you are unable to move the cursor, or the cursor is not working correctly - try these Optical Sensor Troubleshooting steps. If one or both of your GTs main buttons are not responding - try these Button Troubleshooting steps. If you have just installed macOS 10.14 Mojave, and your GT has stopped working - follow these steps to get your GT working again.
How do I get started? Plug the USB receiver into the USB port. Switch the Swiftpoint GT "ON" with the button on the base. To charge the mouse, dock it on to the USB receiver. Before you use the mouse for the first time, perform a full battery charge. The battery LED will flash while charging and will stop flashing when the charge is complete. A full charge may take up to 90 minutes. How do I hold the Swiftpoint GT? Hold the mouse with your thumb in the thumb grip and your middle finger on the finger grip. rest your index finger on the grip surface of the left-click button. Be sure not to place your thumb too far forward. It should feel natural and comfortable to use, just like holding a pen. How do I use the Swiftpoint GT? Firstly ensure you are holding the mouse correctly. Next, practice clicking the left-click and right-click buttons on top of the mouse. The scroll wheel can be used like a traditional scroll wheel by scrolling with your index finger. GT works in two modes:Point and click mode where you use it as a traditional mouse and Touch gesture mode accessed by tilting the mouse over slightly to use the stylus underneath. It allows the user a natural swipe or flick action with finger, wrist and forearm movement. To gesture, tilt the mouse to engage the stylus, then drag the stylus on the mousing surface. To perform edge gestures (Win 8), hold the rear (right-click) button and engage the stylus. Drag right to left to bring up Charms. Drag left to right to bring up application switcher. Lift stylus to launch an application. Drag up or down to zoom depending on the application being used. How do I set the pointer speed? The pointer speed is set via your computer or laptop settings. Windows Go to Control Panel, and click Mouse (or press the windows key and type 'mouse') Click on the Pointer Options TAB. Drag the pointer speed slider to a position that suits your use. Mac OS Open the System Preferences application. Click on Keyboard & Mouse. Click on the Mouse TAB. Drag the Tracking Speed slider to a position that suits your use. Configuring the Swiftpoint GT. To adjust configuration settings for your Swiftpoint GT. Move the switch on the underside of the mouse to CONFIG. Follow the on-screen instructions. Once configured, slide the switch to ON. Where can I find a User Guide? You can download a User Guide here: Mastering the Swiftpoint GT English – Quick Start Guide Français – Guide Démarrage Rapide Italiano – Guida Rapida Deutsch – Kurzbedienungsanleitung Espanol – Guía Rápida de Inicio Svenska – Snabbstartsguide Polski – Skrócona instrukcja obsługi Korean – 빠른 시작 가이드 中國 – 快速入門指南
Who is the Swiftpoint GT for? The Swiftpoint GT will make everyday life easier for most computer users and is an ideal device for people who: Use touch-optimized operating systems Do a lot of vertical or horizontal scrolling when reading documents or browsing the web Use productivity applications, including Microsoft Office, where they often switch between using the mouse and the keyboard, and between scrolling and precise positioning of the cursor Find touching the screen inconvenient or impractical, for example with a large monitor on a desk at some distance from the user Are concerned about their health and how using a mouse may affect it Travel a lot, find using touchpads difficult and need a mouse that can be used on the go Use a combination of Windows, Mac and Android devices and want to use the same mouse with all of them Use an iPad to remotely connect to their PC while traveling. What proof do you have that the GT provides ergonomic benefits? The best proof we have currently is an ever-increasing number of unsolicited, end-user testimonials telling us that the GT eliminates chronic wrist strain, relieves shoulder, arm and knuckle pain, facilitates mouse use for an essential tremor sufferer, mitigates a need to stretch with a traditional mouse claw-grip, reduces muscle strain, encourages a natural and neutral hand position and, our favourite, it’s been life-changing. As the GT is the only mouse out there with a pen-like grip, there’s been little, if any, scientific or academic comparative evaluation of the GT and larger claw-grip mice. We’ve commissioned a White Paper to consider those differences. It’s quite technical, so we’ve summarised the highlights. A copy of the White Paper and our summary can be found here. As much as we’d like to (although hopefully one day we can), we make no current claim or representation that use of the Swiftpoint GT Ergonomic Mouse will prevent, cure or mitigate a medical condition, disease, pain or discomfort for everyone. Despite that, it does indeed appear, from our unsolicited and subjective user testimonials at least, to continue to be very beneficial for many more than just a few. The White Paper also uncovers evidence that the GT’s unique pen-like grip offers potential to prevent and manage discomfort associated with mouse overuse. What difficulties should I anticipate in making the transition from the traditional mouse claw-grip to the GT’s pen-like grip? You’ll likely have ingrained habits and behaviours from using a larger and more traditional claw-grip mouse for many years. And as we all know, old habits die hard. Yes, the GT will certainly feel different from what you’re used to. Why? Quite simply because it is very different! So please don’t expect to adapt to the new grip and GT functionality immediately. To get the very best outcome, we invite and encourage you to persevere with the GT for at least a couple of weeks. If you do, we believe any niggles you may experience will soon disappear as you make those positive changes to historical behaviour. You’ll find the more you use it, the more you'll love it and that, before too long, your GT will become your mouse of first choice! What is so special about the CES Innovation awards received by Swiftpoint? The prestigious CES Innovation Awards are sponsored by the Consumer Electronics Association (CEA), the producer of the International CES, one of the largest technology trade shows in the world. Products entered in this prestigious program are judged by preeminent panels of independent industrial designers, independent engineers and members of the trade media to honor outstanding design and engineering in cutting edge consumer electronics products across a number of product categories. Every category has its own judging panel. Entries are evaluated on their engineering, aesthetic and design qualities, intended use/function and user value, how the design and innovation of the product directly compares to other products in the marketplace and unique/novel features present. Products chosen as CES Innovation Honorees reflect innovative design and engineering in some of the most cutting edge tech products and services coming to market. There are two levels of Innovation Awards winners. The first level is Honoree, and only a fraction of the products entered achieve this title. The second – highest- level, Best of Innovation, is a more exclusive award that is given to only one highest-rated product in a category. We are incredibly excited that two independent judging panels gave Swiftpoint GT the Best of Innovation Award in the Computer Peripherals category and an Honoree Award in the Computer Accessories category. To put things into perspective, both categories attract entries from some of the best technology companies in the world including Sony, Philips, LG, Asus, Logitech, Dell and Samsung - the last year's Computer Peripherals category top winner. What does "truly natural touch gestures" actually mean? Some other computer mice enable touch gestures by adding a touchpad on top of a traditional mouse. You have to move your finger over the surface of such mouse to do a touch gesture, while trying to prevent the mouse itself from moving. It’s not fun. With Swiftpoint GT you do touch gestures with a natural movement of your finger and wrist, and without trying to prevent the mouse from moving. It’s a totally different, better feeling, like what you experience using your hand with a touch screen. How does the Swiftpoint GT actually improve productivity? We do thousands of hand, eye and head movements a day working on a computer, especially in applications like Microsoft Word and Excel and other office and content editing applications. Without realizing it, we spend a lot of time and physical energy on mundane things like scrolling, clicking, button pressing, cursor dragging, switching between using the keyboard and the mouse. Swiftpoint GT dramatically reduces the number of such actions and allows you to work faster and easier. For example, with GT you can literally forget about scroll-bars. You can now use your hand to easily scroll up and down, and left and right, without having to look at a scroll-bar and click on it. You need to experience it to see how awesome it actually is! With GT you can also easily flick and pan straight to where you want to be in wide spreadsheet or a long document (for example, a Microsoft Word or PDF file). And easy switching between click and touch modes is a huge benefit for users who alternate frequently between scrolling and placing the cursor in a precise position. How does the Swiftpoint GT create touch effects on a non-touch monitor? A touch monitor provide an interface between us and the computer by analyzing finger movements on the screen. Swiftpoint GT provides the same interface through a combination of unique hardware and sophisticated software, by analyzing our hand movements in different modes, and makes touching the screen unnecessary. What is the warranty period of The GT? The GT comes with a 5 year manufacturer’s warranty. What operating systems is the Swiftpoint GT compatible with? You can use the Swiftpoint GT with a Windows, Mac, or Linux PC; as well as on Android and iOS* devices (iPad/iPhone). * iOS support is limited to the remote desktop applications below: Jump Desktop Splashtop Personal, Business & Enterprise. Remotix TeamViewer VMWare Horizon Client Parallels Client & Access Amazon Workspaces Mochasoft - Remote Desktop - RDP Sunlogin Northbridge NetConnect How do I use the Swiftpoint GT with my iPad? To use the GT on iPad with any of the supported apps listed above, all you need to do is pair the GT with your iPad over Bluetooth. The process to do this is as follows: Ensure that your USB receiver is NOT attached to your computer or device. If your GT is already paired to any other Bluetooth device nearby, please remove this pairing, or temporarily disable Bluetooth on the other device. Set the Swiftpoint GTs switch to the OFF position and ensure that Bluetooth is enabled in your iPads settings. Hold down the rear button on your Swiftpoint GT while you move the switch to the ON position. Approximately 5-10 seconds later the green LED will begin flashing quickly indicating pairing mode. Select your Swiftpoint GT in the Bluetooth menu on your iPad and pair the devices. Note: The GT will only maintain one Bluetooth pairing at a time. So if you pair your GT with another device over Bluetooth after pairing with your iPad, you will need perform these steps again. In this case also be sure to remove the old GT pairing on your iPad before creating the new one. I just updated to macOS 10.14 Mojave, and my GT is no longer working. Mojave introduced some new security features which can interfere with the Swiftpoint Manager and prevent the GT from working. Fortunately this can be corrected giving the Manager access to your Computer again in "System Preferences > Security & Privacy > Privacy > Accessibility", as in the screenshot below. You can find further details on how to do this here. What is so special about the pen-like grip? It’s a unique ergonomic design that reduces the stress on your hand and arm commonly associated with prolonged use of computer mice. It’s especially attractive to people who are concerned about RSI, OOS, Carpal Tunnel Syndrome and similar conditions. With other small mobile mice the user has to use a claw grip which often causes cramping in his or her hand. Is the Swiftpoint GT suitable for left-handed operation? Not easily. The GT design is optimized for right-hand use. Can the Swiftpoint GT be comfortably used by people with very large hands or very small hands? Yes. The size of your hand does not really matter. If you can hold a pen, you can use the GT! Is there a scroll-wheel? Yes, there is, on the right-hand side of the mouse. Generally, though, you will find that you don't need it because scrolling with Swiftpoint GT is much easier when you engage the stylus (an added bonus to that is that you don't even need to look at the scroll-bars doing that - saves time and reduces fatigue). Can I use the Swiftpoint GT on an airplane? Airlines' policies on the onboard use of wireless computer peripherals differs widely and not all airlines specifically prohibit the use of such devices. Some airlines may prohibit using such devices during ascent and descent. If in doubt, check with the airline prior to using your mouse. How long does the battery charge last? When fully charged, the battery will last between 2-4 weeks with normal use. When the battery power is low the battery status LED will flash every 5 seconds. If your battery does run out, simply dock the mouse on the USB and charge for 30 seconds and this will give you another hours usage. During this charge, the battery status LED will flash rapidly. Why do I need the Palm Rest? The palm rest is an optional accessory that allows you to use your laptop on an angle. When the mouse is positioned on the parking space, it will magnetically attach to the film and not slide off. Will the Swiftpoint GT magnet (or parking space on the Palm Rest) damage my hard-drive? There is a low power magnet in the device that allows it to dock on to a (non-magnetic) metal plate in the Parking Accessory. This Magnet has a force of 800 Gauss at the surface, and today's Western Digital Hard Drives have a coerctivity level (magnetic sensitivity) of around 5000, meaning there is no risk. See more info at "Busting the biggest PC myths". Can I use the Swiftpoint GT with my desktop? Yes, you can. the Swiftpoint GT can be used with any device that you use a mouse with. It can operate on a desk, table or whatever mousing surface you usually use. Is there a third (middle) button? There is no third button but you can do a third button click by pressing the left button and then, without releasing it, pressing the right button. Note: Swiftpoint GT has a front button equivalent to the left button on a traditional mouse and a rear button equivalent to the right button. You can see how easy it is to use it in the videos. You can also configure the stylus for middle button click. How often does the GT need to be charged and how long does it take. The internal rechargeable battery offers 2 weeks of use on a single 60 minute charge from USB. And the unique RapidCharge technology will give you an hour of use with just a 30 second charge, which can be handy if you have accidentally drained the battery. Why is a USB dongle needed if GT works via Bluetooth 4. First of all, if your device does not have Bluetooth 4, you can connect GT using the wireless USB dongle. And If you are using the GT via a Bluetooth connection, you still need the USB dongle as a charger for your GT. You can use the GT with a Bluetooth device that does not even have a USB port and charge it using a USB port available on any other device. Why is the Swiftpoint GT only for right-handed use? We decided to concentrate our efforts on bringing a right-handed Swiftpoint GTto the market as research showed us that a majority of left-handed people use a mouse in their right-hand. However, should demand be great enough for a left-handed mouse, it is certainly something we will consider for the future. Is the mouse OFF when it is docked for charging? The mouse will be off only when the switch is in the OFF position, even if it is docked. You can dock the mouse whether it is in the ON or OFF position (though I would recommend having it OFF as to not accidentally click while travelling/not in use). It can be docked and charged at any point regardless of its current level of charge. What can I do if the battery goes flat? You can either use the RapidCharge function and charge your mouse for 30 seconds and get another hours usage, or do a full charge for 90 minutes to get 2-4 weeks usage. Can I use the Swiftpoint GT through a USB hub? Yes. Your Swiftpoint GT will work with the USB Charger / Receiver plugged into a USB hub. Charging times may be longer depending on how many devices you have operating on the USB hub and whether the hub is powered via an AC power socket.