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Jdreioe

Unreliable middle-button

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As title states, my Swiftpoint Z's middle button is very unreliable when clicking. Is this a common issue?

The middle button is also a bit loose.

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Posted (edited)

I have been having this issue for a few weeks as well and came here to see if anyone else had a solution before I contacted support. I looked into the help, and I found a solution that is helpful at least. According to these two pages:

https://support.swiftpoint.com/portal/kb/articles/pushing-the-scroll-wheel-to-the-right-activates-a-button-but-to-the-left-does-not

https://support.swiftpoint.com/portal/kb/articles/one-of-the-buttons-on-my-z-is-not-working

I used the knowledge from the first page to press right on the button, hoping that would knock it back on its axis, while on the button test profile from the second link. I went from not getting any acknowledgment of the presses to the OLED screen registering my middle mouse clicks every time. When I went back to Chrome to test, it looks like it's working at 100% again... for now. Certainly more reliably than I've seen in ages. Try messing around with those steps and seeing if it helps you as well.

Edited by artorias
Updated testing

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15 hours ago, Jdreioe said:

As title states, my Swiftpoint Z's middle button is very unreliable when clicking. Is this a common issue?

The middle button is also a bit loose.

If you mean the scroll wheel, then yes. It has very poor quality control, and is made extremely bad.

Clicking feels like it will brake anytime and i have loads of loose space between scroll steps. I can rotate it 20 degrees angle freely till next step kicks in and you get that tactile feel, and i feel like it can give up.

I have two Z mice and they both act the same. 

Having in mind quality control- plastic is the lowest grade, rubbers on sides fell off after a month and mWheel- omg, cheapest 10€ mouse has godlike scroll wheel compared to this...

If you consider Swiftpoint next time, have in mind that they do not update Z mouse (hardware or software), even tho i find the technology superior and ahead of time by 10 years to any mouse on the market.  That is the only thing to stick to it... But... they are milking "point" mice which are the same mouse with different name and color.

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Interesting experience! :)

I have had way more of these mice but talking about quality control Z had the worst of them. As for the gaming mouse, there are literally no competition for Z, every mice are just 20 years old model and technology. So i guess it's personal choice.

I agree on that, i will not buy another Swiftpoint product, unless there are improvements.

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My middle button just stopped working yesterday, I can hear the clicking, but it doesn't register the click.

I've contacted support.

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I think it's the dust that caught the micro switch,

I added a metal cover very early to prevent dust from entering, and now they work very well.

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My middle mouse button just stopped working. I my triggers when I deep click greater than 50-60% (according to OLED display).

Support did reply quite quickly suggesting using OLED to see if it triggers.

Just awaiting next steps.

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Sorry for not commenting on this sooner. I believe I've spoken with most users in this thread already via our support desk. But for those who haven't contacted support directly yet, that is the best channel for these kinds of issues.

But to address this in a general sense. These issues are not due to poor quality control or cheap parts. You'll find the switch we use in a lot of other high end mice, and you'll also find the same issues occurring with most mice to varying degrees. As pocat suggested the problem is caused by dust or debris working their way inside the switch and blocking the contact. 

Recently I've been showing users who encounter this problem how they can resolve it by opening and cleaning the switch. So far the results have been positive But I'd like to continue gathering feedback before posting the instructions publicly. So if you are having this issue please submit a ticket and we will help you resolve it.

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Sorry but I have to charm in. I am also very puzzled and getting more and more annoyed about the issues with the middle mouse button.

For over a week now I have my second case where the mouse button is not working correctly.
My first Swiftpoint Z middle mouse stopped working completely. I was very happy about getting a replacement mouse at the end of February 2020.
But with the new one, which is not even 3 months old, I ran into the same issue as Jdreioe described. Sometimes it works and then it doesn't.

Why is the issue with the dust not being addressed by providing a fix from factory?
Why do we have to fix it by finding some weird workaround with adding plastic shields or tape on top of the switch?

This is totally my personal experience but in >20 years I NEVER had similar issues with any other mice.

I love this mouse (except some improvements, that I already shared in my previous ticket) and this is why this is so frustrating for me that I have had to deal with this issue twice now.

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For anyone having trouble with the middle click, I want to suggest adding the default middle button mapping to any profiles you have that currently refer to the global setting.

I suspect there is a software problem with the profiles not inheriting the mapping from global, and causing middle mouse to stop responding to input. It's weird and I don't understand it. But something to try before dissembling the switch itself.

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Bryce supplied the cleaning instructions to me and it worked. Not had any issues at all and indeed there was a minute fleck of hair on top of the switch at the bottom.

 

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@eeeeb We are addressing the issue with the factory, but that will only come into effect for new builds. As all current stock is of the original design.

@Cyglade I agree that before attempting any kind of repairs, ruling out the possibility of a software/configuration issue is important. But at this stage we don't think there is a problem with the inheritance system. Since in a lot of cases mouse buttons 1-5 are all inherited from global, but it's only mouse button 3 that people are having problems with.

Also using the OLED screen set to display force values will confirm if there is a hardware issue. As the displayed button names and force values work independently of the driver or mouse configuration.

 

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When will the factory address this? I just ordered this mouse today and now i'm a bit concerned. When an administrator suggests opening the mouse to clean it, I wonder will they honor the warranty after doing so.

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Thank you, Bruce for your fast customer service. Got a replacement mouse free of cost. Can REALLY recommend the Swiftpoint Customer Service if you're having any problems :) 

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Posted (edited)
10 hours ago, TexasBoy said:

When will the factory address this? I just ordered this mouse today and now i'm a bit concerned. When an administrator suggests opening the mouse to clean it, I wonder will they honor the warranty after doing so.

Probably in the next model (but if you have the issue, contact customer support. They will be happy to help :D )

Edited by Jdreioe

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On 5/31/2020 at 10:33 AM, TexasBoy said:

When will the factory address this? I just ordered this mouse today and now i'm a bit concerned. When an administrator suggests opening the mouse to clean it, I wonder will they honor the warranty after doing so.

Performing repairs on one of our mice wont effect its warranty, especially if you do so at our suggestion.

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Z owner here, after ~2 years, my mousewheel started scrolling at variable speeds, often registering a short scroll up when I start to scroll down and I'm definitely not starting to scroll up with my finger when I'm scrolling down.

I'd open it up and see there is something clogging up the sensor, but i remember seeing a video of somebody disassembling it and it's probably a pain to do so.

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I've encountered this issue as well, around 10 months in. First the button started to feel a little bit inconsistent, then it would sometimes not react or only when pressed with full force, and then it almost stopped to function entirely. I have submitted the ticket to receive cleaning instructions, followed them and now everything works again. Some strange tiny black hair was stuck underneath the silicon piece that covers the switch. It was probably changing its position with each press so that's why button sometimes worked and sometimes not.

At first it seemed like very hard to do since everything there is so extremely small, but I've managed to fix it without breaking anything. It is pretty crazy that this hair made it's way through all of these parts and tiny openings and through a silicon piece, but it did somehow. 

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Hello everyone, I`m a new user of The Z. I used several different brands of mice such as Logitech g903, G Pro and Razer Viper Ultimate. I believe all of them are "flagship" products in their  respective brand, but none of them last than 1 year. Double click, trouble shooting, etc. Especially for G903, I applied the warranty claims 3 times a year.  

That`s why I`m here. I really need a mouse which can normally use for 2-3 years, but I still found this topic here which made me worried. Does this mouse also have quality control problem? Every issue above is about the middle mouse button. Honestly I rarely click the middle button very often(just scroll absolutely) if that means I don`t need to worry about this kind of issue? And is there anything else I need to be aware of on daily using? Any suggestion or experience will help me a lot. 

Appreciate in advance. 

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@Xiaofei I've been using the Z for a couple years without a single problem. 

I will agree that the scroll wheel, compared to my travel mouse, the Logitech MX Master 3, is weak. The MX has an amazing scroll wheel. But, I've never had any issue with it not working or the middle button clicking just fine. 

In actual gaming, I rarely use the middle mouse button though. In general, clicking a wheel isn't a great experience on any mouse. So that quickly becomes one of the last buttons I want to bind to anything. Some mice I've used in the past had rocker button (push the scroll to the sides) and those I did find useful. More useful than a downward click on a wheel. 

The Z isn't perfect.

I'd love to see a Z v2 that takes some ideas from MadCatz in the shell design from adjustability. (Warning: MadCatz quality has got to be the worst of any mouse I have ever owned in the past). A future version with a very precise scroll wheel like Logitech would be awesome plus extra if it has a similar electronic switch from stepped to ultra smooth (Again, MX Master 3 for an example of excellent).

I am a crazy person and would love one more button on the 3rd finger rest (facing down). There are some buttons that are very situational (like a lift on the right mid-button). In the high-heat gaming situation, another easy press would be nice. I would probably use it as a "shift" button in many cases too which would just take all my other buttons and double their use. 

And, well, a gaming quality wireless mode. Going back to wired should still be available - but wireless would be amazing. 

Oh - last, the LED in the logo needs to be lowered or something. It actually generates heat on the user's palm. Maybe just lighting in a different area. I just turn my logo lighting off so it's not an issue. For those who want that lighting though, it is a very small issue. 


So far no mouse is perfect to me. The Z has been so great that I have a second unopened one for a "just in case".

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