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Wilfred

propoint firmware upgrade failed

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Hi all

  I tried to update the firmware via ipad but it failed with the following error:

"Failed to write bootloader: Control write failed during 'Start DFU' stage.  Please try again."

  Then I attempted a few times but wasn't successful.  All failed with the exact same error.   I removed propoint from my ipad bluetooth list and thought I would start over but now the mouse is stuck with a solid orange/red(?) led light.    I tried to reset it, (hold first 2 buttons and then switch from off to on), but it just won't reset.

  Anyone encountered this before?    Any help is appreciated.  

Thanks

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FYI.  The issue is fixed.   Per instructions from help desk, I used a computer via the control panel app to continue the firmware update process.

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